Privacy Policy, Terms & Conditions

Privacy Policy, Terms & Conditions

Effective Date: 2025-01-01

Welcome to STAT Computer Services. We are committed to protecting the privacy and security of the personal information we collect from clients, prospective clients, and website visitors. This Privacy Policy and Terms and Conditions information explains how we collect, use, disclose, and safeguard your personal information in relation to our computer consulting services, including any text message (SMS) communications sent via 10-Digit Long Code (“10DLC”).

1. Scope

This Privacy Policy and Terms and Conditions information applies to:

  • Information we collect through our website, located at CallSTAT.com.
  • Information we collect in the course of providing our computer consulting services.
  • Information we collect when you voluntarily opt in to receive SMS/text messages (including those sent using 10DLC numbers).
  • Any other interactions you may have with us (email, phone, offline).
  • By accessing our website or using our services, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

A. Personal Information

We may collect personal information that you provide directly to us, such as:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Mailing/billing address
  • Payment information (if applicable)
  • Any other information you choose to provide

B. Technical Information

When you visit our website or communicate with us electronically, we may also collect:

  • IP address
  • Browser type
  • Pages you view
  • Access times
  • Referring URLs
  • Cookie data or similar tracking technologies (as permitted by law)

C. SMS and 10DLC-Specific Information

If you opt in to receive text messages (including direct messaging, appointment reminders, or marketing) via 10DLC:

  • We may collect your mobile phone number and maintain records of any SMS communications sent or received.
  • We adhere to carrier requirements for 10DLC messaging, which may require us to store consent records, message logs, and other relevant information for compliance, anti-spam, and audit purposes.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  1. Providing Services: To provide computer consulting services, respond to inquiries, and fulfill any other services or transactions requested by you.
  2. Communication: To send administrative or transactional information (e.g., confirmations, technical notices, updates).
  3. Marketing & SMS Messaging: To send you marketing communications (including text messages, where you have opted in) about promotions, offers, or other information we believe may be of interest to you. We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and 10DLC requirements for all text message campaigns.
  4. Improving Our Services: To analyze usage, troubleshoot, and improve our website, products, and offerings.
  5. Legal Compliance: To comply with any applicable legal or regulatory obligations, or as otherwise required by law.
  6. Fraud Prevention & Security: To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

4. Legal Bases for Processing (If Applicable)

If you are located in certain jurisdictions (e.g., European Economic Area), we process your personal information only when we have a legal basis to do so, which may include:

  • Your consent (e.g., receiving marketing text messages).
  • Performance of a contract (e.g., providing consulting services).
  • Compliance with a legal obligation.
  • Our legitimate interests, provided they do not override your data protection rights.

5. Sharing and Disclosure of Information

We will not sell, rent, or trade your personal information. We may share your information in the following circumstances:

  1. Service Providers: We may share information with third-party service providers who perform functions on our behalf (e.g., payment processors, SMS gateway providers, email service providers). These service providers are contractually obligated to keep your information confidential and use it only for the services requested.
  2. Compliance with Law: We may disclose information to comply with applicable laws, regulations, court orders, or other legal processes, or to protect our rights and property or the safety of our users.
  3. Business Transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, your personal information may be transferred as part of the transaction.

6. SMS/10DLC Compliance

  1. Opt-In: You may opt in to receive SMS communications via 10DLC by providing clear consent (e.g., checking a box on our website, texting our 10DLC (Phone Number), or verbally consenting over the phone). We do not share SMS opt in authorizations.
  2. Opt-Out: You may opt out at any time by replying “STOP” (or other supported keyword) to any SMS message you receive from us, or by contacting us directly via phone at 520-615-3390 or by email at consult@callstat.com. Once you opt out, you will no longer receive text messages from us unless you opt in again.
  3. Data Retention: We will retain records of your opt-in and opt-out requests, as well as SMS usage data, to comply with 10DLC carrier requirements.
  4. Message Types: We do not use SMS messages for marketing campaigns.  We only use SMS messages to communicate with you on an individual basis, typically in response to messages that you send us.  We may also send you messages about appointment scheduling changes or information requests.
  5. Message Frequency: The number of messages you receive may vary based on the information that we need to exchange with you.
  6. Message & Data Rates: Standard message and data rates may apply. Please check with your mobile carrier for details.

7. Your Choices and Rights

  1. Access and Correction: You may request access to or correction of your personal information by contacting us at consult@callstat.com, or writing to us at 5425 E Broadway Blvd #409 Tucson AZ 85711.
  2. Opt-Out of Marketing: You may opt out of marketing emails by clicking the “unsubscribe” link in the footer of any email or by contacting us at consult@callstat.com. For text messages, follow the instructions in the SMS/10DLC Compliance section above.
  3. Cookie Preferences: Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to remove or reject cookies.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no method of data transmission or storage can be guaranteed to be 100% secure.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer require your personal information for legitimate business or legal reasons, we securely delete or anonymize it.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a minor without parental or guardian consent, please contact us at consult@callstat.com, and we will take appropriate steps to delete such information.

11. International Transfers of Information

If you access our services from outside the United States, your information may be transferred to and processed in the United States. We will take appropriate steps to ensure your personal information is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy and Terms and Conditions information from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by updating the “Effective Date” at the top of this policy and, where appropriate, provide additional notice (e.g., via email or a prominent notice on our website).

13. Contact Us

If you have any questions or concerns about this Privacy Policy, Terms and Conditions information, or our data practices, please contact us at:

STAT Computer Services

Address: 5425 E Broadway Blvd #409 Tucson AZ 85711
Phone: 520-615-3390
Email: consult@callstat.com